As one of the three major new forces in the automotive industry, Xpeng Motors' strength is undeniable. Its models, with their excellent competitiveness, now have a substantial market presence. So, how is Xpeng Motors really? Here are some genuine reviews from car owners:
Table of Contents
1. Excellent Smart Experience
As a car company characterized by its intelligence, Xpeng Motors offers one of the best smart experiences in the industry. The vehicle systems of its models, in terms of interaction experience, response speed, and functionality, are ahead of most other car companies. Additionally, the assisted driving experience of Xpeng Motors is also at an industry-leading level, with its NGP (Navigation Guided Pilot) city-level advanced assisted driving gradually being rolled out.
2. High-Quality Pre-sales and After-sales Service
Xpeng Motors currently adopts a business model mainly based on directly operated stores, all of which provide high-quality service. The pre-sales and after-sales staff are very skilled, and very few car owners have complained about the poor service of Xpeng Motors.
3. Slow Model Update Speed
The P7 and G3 models of Xpeng Motors typically release new versions annually but only involve facelifts rather than full upgrades. For example, the first-generation P7 model, released in April 2020. has not seen significant changes compared to the current 2022 model. In the increasingly competitive new energy market, Xpeng Motors' competitiveness is gradually declining.
4. Expensive Maintenance Costs
According to Xpeng car owners, the subsequent maintenance costs of various Xpeng models are almost at the level of BBA (BMW, Benz, Audi). For instance, a slight scratch on the front bumper paint of an Xpeng P7 would cost over a thousand yuan for touch-up paint at an authorized repair center, and replacing a single headlight would cost five to six thousand yuan.
Recently, a Xpeng P5 owner in Guangzhou had a minor scrape that damaged the side laser radar. The replacement cost for the radar alone was nearly 9.000 yuan, and the total repair cost for the minor scrape reached nearly 20.000 yuan.
Who Mostly Drives Xpeng Cars?
Most Xpeng car owners are young people seeking novelty. Xpeng Motors focuses on intelligence, which greatly appeals to young people who love to pursue new experiences. According to incomplete statistics, more than 70% of the owners of Xpeng P7 and G3 are between 18 and 30 years old.
Moreover, as an innovative brand, Xpeng Motors attracts young people more easily. While young consumers do have brand requirements when buying cars, they are not as high as those of other groups. Initially, Xpeng was criticized by many consumers for its "tacky" brand name, but young people generally do not care much about this. For them, as long as they like the car, that's enough.
